Refund policy

At Sofa USA, we are committed to ensuring your satisfaction with your sofa purchase. If, for any reason, you are not entirely satisfied with your sofa, we offer a straightforward return policy.

Terms and Conditions:

Return Period: You have up to 3 days from the date of delivery to initiate a return for your sofa.

Eligibility: To be eligible for a return, the sofa must be in its original condition, unused, and in the same packaging as received.

Reasons for Return: Acceptable reasons for return include:

Damaged or defective product upon arrival.
Incorrect item received.

Return Process: To initiate a return, please contact our Sofa USA customer service team within the specified return period. We will provide you with instructions on how to return the item.

Refund: Upon receipt and inspection of the returned sofa, Sofa USA will process your refund within 10 days to your original method of payment.

Restocking Fee: In cases of a change of mind, a restocking fee may apply. This fee will be deducted from your refund amount.

Non-Returnable Items: Customized or personalized sofas are non-returnable unless they are damaged or defective upon arrival.

Transportation: Customers are responsible for arranging and covering the cost of return transportation for non-damaged or non-defective items.

Damaged or Defective Items: If your sofa arrives damaged or defective, please contact Sofa USA immediately for assistance. We will arrange for a replacement or repair at no additional cost to you.

Exceptions: Exceptions to this return policy may apply in certain circumstances. Please contact Sofa USA customer service team for further assistance.

By making a purchase with Sofa USA, you agree to abide by the terms and conditions of our return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact Sofa USA customer service. Your satisfaction is our top priority.

Sofa USA Customer Service Team